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1. General Acceptance

By purchasing a ticket or pass, redeeming a pass, or boarding a Squamish Connector vehicle, you agree to be bound by these Terms & Conditions.

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2. Tickets, Reservations & Boarding

• Reservations are guaranteed only up to 5 minutes before the scheduled departure time.

• Passengers must arrive at least 10 minutes prior to departure.

• Squamish Connector reserves the right to deny boarding to late passengers.

• Seats are guaranteed only upon confirmed ticket purchase or valid pass redemption.

• One-way tickets cannot be converted to round-trip tickets, and round-trip tickets cannot be converted to one-way tickets.

• Tickets and passes are non-transferable and may not be resold.

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3. Changes, Cancellations & Service Credits

• Changes to the travel date, departure time, or pickup location must be made at least 3 hours before departure.

• Cancellations made 3 hours or more before departure are eligible for a non-refundable service credit for future travel.

• Service credits:

  • have no cash value;

  • are non-refundable;

  • are non-transferable.

• Partially used bookings are not eligible for refunds or credits.

• Group bookings of 8 or more passengers must be cancelled at least 24 hours before departure.

• Bookings made through third-party providers are subject to the cancellation and change policies of that provider.

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4. Refund Policy

Refunds will only be issued when a trip cannot be completed due to circumstances within the direct control of Squamish Connector, such as a vehicle mechanical failure where no reasonable alternative transportation is provided.

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Refunds will not be issued for:

• completed trips;

• delayed trips;

• missed departures due to passenger lateness;

• weather-related or traffic-related delays or cancellations;

• circumstances beyond Squamish Connector's control.

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5. Schedule Changes & Service Disruptions

Schedules are subject to change without notice.

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Squamish Connector is not responsible for delays, cancellations, or service disruptions resulting from circumstances beyond its reasonable control, including but not limited to:

• traffic congestion;

• weather conditions;

• road closures;

• accidents;

• mechanical issues;

• government actions;

• force majeure or other unforeseen events.

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In these circumstances:

• no refunds or compensation will be provided; and

• Squamish Connector is not liable for any resulting expenses, including:

  • accommodation;

  • alternate transportation;

  • missed flights or other connections;

  • lost wages;

  • business losses;

  • any other incidental or consequential expenses.

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6. Passenger Conduct & Safety

For the safety and comfort of all passengers:

• Alcohol, illegal drugs, and prohibited substances are not permitted onboard.

• Squamish Connector may refuse service or remove any passenger who:

  • appears impaired;

  • behaves in a disruptive, abusive, threatening, or unsafe manner;

  • refuses to follow reasonable instructions from staff or drivers.

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No refund or service credit will be issued in these circumstances.

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7. Luggage, Equipment & Personal Property

All luggage and personal belongings are transported at the passenger's sole risk.

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Passengers remain responsible for their belongings at all times.

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Squamish Connector is not responsible for:

• lost, stolen, or misplaced property;

• items left on vehicles, at stops, or in luggage compartments;

• damage to luggage or personal property.

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This includes, but is not limited to:

• bicycles;

• skis and snowboards;

• golf clubs;

• bags and suitcases;

• electronic devices.

Included Luggage

Each passenger may bring one of the following free of charge:

• one standard suitcase or duffel bag weighing up to 50 lbs (23 kg) plus one carry-on bag; or

• one set of skis or snowboard, including poles and ski boots; or

• one set of golf clubs.

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Additional & Oversized Luggage

Additional luggage is subject to a $15 fee per item.

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Oversized luggage (larger than 62 inches or weighing more than 50 lbs / 23 kg) is also subject to a $15 fee per item.

 

Oversized or additional items include, but are not limited to:

• bicycles;

• additional skis or snowboards;

• additional golf clubs;

• oversized luggage.

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Restrictions are strictly enforced.

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Bicycles

• Bicycle reservations must be made by contacting the Squamish Connector office by phone or email before travel.

• Maximum two bicycles per trip.

• A $15 bicycle fee applies.

• Squamish Connector vehicles do not have exterior bike racks.

• Bicycles are transported inside the luggage compartment alongside passenger luggage.

• Passengers are responsible for properly packing and securing their bicycles.

• While drivers may assist with loading, Squamish Connector accepts no responsibility for damage, scratches, dents, mechanical issues, or loss of bicycles during transport.

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8. Pets & Service Animals

Pets are welcome provided they:

• weigh 15 lbs (7 kg) or less; and

• remain in an appropriate carrier or otherwise under control at all times.

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Certified service animals accompanying passengers with disabilities are permitted in accordance with applicable law.

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Passengers are responsible for the behaviour, safety, and supervision of their animals at all times.

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9. Accessibility

At this time, Squamish Connector vehicles are not equipped to accommodate wheelchairs.

By making a reservation, passengers acknowledge and accept these current accessibility limitations.

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10. Health & Safety

Squamish Connector takes reasonable measures to provide a clean and safe travel environment. However, we cannot guarantee that passengers will not be exposed to communicable illnesses.

 

By using our services, passengers voluntarily assume all risks associated with travel, including exposure to communicable diseases.

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11. Tickets, Passes & Account Responsibility

Passengers are responsible for safeguarding their tickets, passes, and booking information.

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Squamish Connector is not responsible for:

• lost or stolen tickets or passes;

• unauthorized use of tickets or passes;

• unauthorized access to customer accounts.

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12. Insolvency or Business Closure

If Squamish Connector ceases operations for any reason, including insolvency or permanent business closure:

• all unused tickets, passes, and service credits shall become void;

• no refunds or compensation will be provided.

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13. Limitation of Liability

To the fullest extent permitted by applicable law, Squamish Connector shall not be liable for:

• indirect, incidental, special, or consequential damages;

• financial loss or loss of income;

• missed business opportunities;

• business interruption;

• missed flights or other transportation connections;

• damage to or loss of personal property;

• personal injury except where directly caused by Squamish Connector's proven gross negligence or where liability cannot legally be excluded.

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14. Amendments

Squamish Connector reserves the right to amend or update these Terms & Conditions at any time without prior notice.

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The most current version will be posted on our website.

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Continued use of Squamish Connector services constitutes acceptance of the updated Terms & Conditions.

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