No Refunds.

Cancellations are permitted 3 hours or more prior to departure for credit only.

1. You can change the date, time and pick up location 3 hours prior to your departure at no extra cost.

2. For cancellation of groups of 8 or more, cancellations must be 12 hours or more from departure.

Third party bookings must follow the change and cancellation policy of the third party provider (Bus Bud, Poparide etc).

No credit on partially used reservations.

Credits are non-refundable and non-transferable. They are valid for 1 year from date of service.

Squamish Connector is not responsible for lost or stolen tickets or passes.

While Squamish Connector prides itself on our on-time service, we will not be responsible for delays of our departure and arrival times, which may be affected by any number of circumstances beyond the control of the Squamish Connector such as breakdowns, weather, traffic, road closures, mechanical failures or acts of God. Refunds will not be granted for these circumstances.

1. In which case the Squamish Connector is not liable or legally responsible for any cost inquired due to the delays. This includes lodging, alternative means of transport, compensations or other expenses.

The schedule is subject to change without notice.

Drugs and alcohol are strictly prohibited. Squamish Connector Drivers have the right and responsibility to refuse to carry any person who is thought to be under the influence of alcohol or illegal drugs and/or whose behaviour is considered to pose a threat to the driver, another passenger(s) or the vehicle.

Bike space is limited and subject to operational conditions. Bicycles are accepted on a first-come, first-served basis, and space is not guaranteed. Some buses may not have a bike rack, and bike transport may not be possible in those cases. A maximum of two bicycles per bus can be accommodated.

1. Only standard bicycles are permitted. E-bikes are generally not allowed, although limited exceptions may be made for light electric-assist bikes (approximately 20 kg or less) if space allows and the battery is removed. Acceptance of electric-assist bikes is at the driver’s discretion.

2. The bike fee is $15 per bicycle, each way, payable at boarding. Cash is preferred, though credit cards may be processed at the bus if space is available. Passengers are responsible for loading and securing their own bicycle.

3. Customer Assumes Risk: Passengers are responsible for properly securing their bikes. The company is not liable for any damage or loss incurred while the bike is in transit.

4. The Squamish Connector drivers may help to mount bicycles onto bike racks. It is the owner’s responsibility not the drivers, to make sure that their bike is properly secure.

All property is stored on the bus under passenger’s own risk. Driver may require certain items be stored in teh cargo area instead of overhead bins due to safety issues.

1. It is the passenger(s) responsibility to observe and be responsible for their luggage and their equipment at all times.  Squamish Connector does not accept any liability for any luggage or equipment that is left at a stop, in or on the bus.

Squamish Connector is not responsible for damage to personal items, lost or stolen goods. This includes, but it is not limited to the bikes that are carried on the outside of the bus. 

1. Due to the bikes being carried on the outside of the buses, there is a possibility of chips and scratches or other damage to the bikes. The Squamish Connector does not accept any liability for these damages. 

One-way tickets cannot be converted to round-trip tickets, and round-trip tickets cannot be converted to one-way tickets. If a passenger wishes to change ticket types, a new booking must be made and any price difference must be paid. No refunds will be issued; any eligible amount will be issued as account credit only.

Reselling tickets is not permitted.

A seat on the bus is only guaranteed when a ticket is purchased or a reservation is made using a valid Connector Pass. Specific seat assignments are not provided. Seating is first-come, first-served once on board.

We do not have wheelchair accessibility.

Pets -Small pets (15 lb (8 kg) or less) are permitted on board with prior approval. 

They must be able to remain on the passenger’s lap for the entire trip and may not occupy a seat or aisle space. Pet carriers or crates are encouraged. Cats must be in a crate or enclosed carrier/bag. Additional seats may not be purchased for pets.

Service Dogs Officially registered Guide and Service Dogs are permitted in accordance with British Columbia law under the Guide and Service Dog Act.

Drivers may refuse transport of pets or animals if operating conditions, passenger safety, or space limitations require it. Service Dogs excepted.

Reservations are guaranteed until 5 minutes prior to departure.

The Squamish Connector is taking every precaution to ensure cleanliness and safety; however, the Squamish Connector is not responsible for any illness or contraction of COVID-19 obtained while on board. By purchasing a ticket or pass, passengers assume any and all potential health risks.   

We accept cancellations over the phone or email:

(604) 318-5855 or (reservation@squamishconnector.com)

NO SHOWS DO NOT RECEIVE A CREDIT OR REFUND